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Filing a complaint with CCTS would be the second step. Especially if they gave you better internet for lower cost and free unlimited. If Telus is still working on it to ensure it's not an issue on their end, give them time. There is also a specific complaint process you must follow and those politicians are not part of it. When you log in to the gateway, are there any devices listed there that shouldn't be or ones you do not recognize?.Please provide information you have obtained from tools you are using on your Mac to monitor traffic on the whole network and not just on the one device.How many devices do you have in the home and what are they running?.Do you have your own router connected to the Telus gateway? If yes, which wireless network are you using?.What has technical support said so far (be detailed and specific).Do you shut off your computers / devices when not in use or just put them to sleep?.
Do you have anything running Windows 10?.
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Do you run any kind of anti-virus/malware software on your Mac or other devices?.The line from the CO has been checked and is fine.The modem was swapped out so we know it's not that.We know there are at least 2 users in the house (you, your wife).If you are looking for assistance, please provide more detailed information on your in home setup and what has been done so far to try remedy the situation. Most cases when high bandwidth usage appears, it's something at home causing high bandwidth usage. Also do everything possible to ensure it's not something on your end as well. The users here are trying to be of assistance but you have provided few details other than your usage so far. There is not internet version of Advil to alleviate the pain. It is so extremely frustrating to sort out when there has been no obvious equipment or software change to point at to accuse of creating the issue.
Yesterday my alleged data usage was 1208 GB
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Not all hardware has a truly user friendly interface, not all hardware responds to the identical command set.Īll the higher level hardware is now optical based while older sections like where I live may have had Alexander G Bell or a relative wire and install portion of the network involving my section of the city, and it is not about to be replaced anytime soon. The biggest problem is each and every piece of the Telus Hardware is operated by Software which is written by non Telus people. I still have friends on the inside of Telus. The former is more likely but problematic to locate, especially if as they want me to believe I am the only one experiencing the problem, which I am not. The latter cannot be dismissed as it opens to many other doors for questions While Telus wants us to believe we are the single exception, unfortunately I am not alone, but getting to the right person who may have the answers is going to prove to be a problem.Ī this is a software glitch in the monitoring system With My recent experience and brief discussions with others I have discovered, this in no longer a few isolated cases. That determine each and every device on the line (Network) determine the application being used and determine what if any data is being used. While I know there are hardware devices which can be place across a line which can monitor everything coming in and everything going out. While Telus seems to be doing they can from a customer service stand point I really wonder if there is something else across the line that has now begun to affect the data usage we are being charged for. This latest go around with the Data Usage is extremely frustrating.
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Telus has had to sort out many issues with the internet service, the last, I hope was a bridge tap which slowed down my Internet to a nominal 5 Mbps download I do live in one of the oldest areas in this section of the city.
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My home data usage over the past 5 years has never exceed 200 GB per billing cycle and even that was suspect as I rarely exceed 100GB in a billing cycleĪll my friends who also have Optik TV do not have a clue as to my excessive Data Usage
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